Email [email protected]
That is the only channel, and a person reads it. We aim to reply within two business days.
There is no live chat, no ticket portal and no phone number. For a product this small, an inbox a human reads is better than a system that routes you around one.
Common requests
A domain is blocked that should not be
Send us the domain and a sentence about why. We review these one at a time, by hand, and if we agree it is removed for everyone in the next build. There is no self-service unblock, because a self-service unblock is the obvious way around all of this.
Health, recovery and education sites are on a 15-domain never-block list already, which no blocklist entry can override. If one of those is being blocked, that is a bug and we want to hear about it quickly.
A site is missed
Send us the domain. The blocklist is curated centrally and misses go into the next build. Worth setting expectations: the list is 121 domains. It covers the majors and it will not become exhaustive, so a long tail of small sites is a known limit rather than a bug.
Something is broken
Include your Windows version, what you were doing, what you expected, and what happened instead.
We cannot look anything up on our side. There is no telemetry, no crash reporting service and no record of your machine anywhere we can reach, so your description is genuinely all we have.
The installer will not run
Almost always SmartScreen or Defender, because the installer is not code-signed yet. The early-access page has the walk-through: More info, then Run anyway, then Yes at the Windows permission prompt, and the Protection history steps if Defender quarantined the file.
A refund
Email us from the address you bought with. 14 days, in full, no questions. The policy is here. Worth knowing first: a refund returns your money, but it does not remove the software and does not release the gate.
Nobody has been charged yet, because payments are not open.
Waitlist questions
cocloc is in early access, so there is no public download, and cocloc Lock is not on sale because no payment processor is live. If you joined the waitlist you will get one email when your build is ready. We hold your address, the tier you asked for and a timestamp, and nothing else. Ask and we delete it.
Something is wrong with the 24-hour gate
Write to us and we will look at what is happening. We cannot override the gate, and we are not going to pretend we can.
What we cannot do
- We cannot look up what you were doing. We cannot see your screen and we cannot see your traffic. There is no record on our side to search, which is the entire point of the product.
- We cannot shorten a 24-hour wait. There is no override and no emergency unlock.
- We cannot remove the software for you. Removal happens on your machine, through the same gate as everything else.
Business details
Gayler Enterprises[POSTAL ADDRESS]
[email protected]